Beschreibung:
For our banking customer we are looking for an IT service manager for the following tasks:
- Support IT-Key-Account Manager in negotiating Service-Levels and maintaining the IT-Service-Catalogue
- Define and maintain Service terms, definition, rules and design-guide, templates
- Support KAM in defining KPI’s for Service-Level Reporting
- Monitor service performance against SLA and produce service report
- Assure sound, complete and reliable service information within the IT-Service Catalogue
- Define and maintain KPI repository and Service-Quality dimensions
- Provide overview of Service-Quality and maturity (throughout the whole organization).
- Conduct Service Reviews and instigate improvements within overall Service-Improvement-Plan (SIP)
- Provide criterias for assessing and improving the services of our sourcing partners
- Provide service information for IT-Marketing (eg yearly report of issues and achievements)
- Plan and conduct Benchmarks and Customer-Surveys
Anforderungen:
You have the following skills and experience:
- Profound experience in documentation of Service-levels and maintaining a IT-Service Catalogue (within financial sector)
- A plus: Experience in definition of crossboarder Service-Level Agreements (within financial sector)
- Very good and broad understanding of IT-Operation-Processes (ITIL) and Quality management
- Ability to improve Service Governance, process design and objects measuring (KPI modelling)
- certification like ITIL Foundation v3, ITIL Service Operation v3, ITIL Service Design v3
- Very good German and English knowledge
Einsatzort: Zürich
Start: 01.06.2014
Pensum: 100%
Projektdauer: 31.03.2015
Ansprechpartner:
Interessiert? Frau Chantal Meyer freut sich auf die Zustellung Ihrer Bewerbungsunterlagen per E-Mail an info@prostaff.ch.
PROSTAFF
Europa-Strasse 17
CH-8152 Glattbrugg
T +41 44 810 90 90
info@prostaff.ch
www..ch
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